Refund policy

Refund policy — eNova

Return period
You have the right to return your order within 14 days after receiving your item. This is the standard legal withdrawal period in the European Union.

Return conditions
To be eligible for a return, the item must be in the same condition as when you received it. It must be unused, with all original packaging and labels included. You must also provide proof of purchase such as a receipt or order confirmation.

Return request
To request a return, please contact us at
e.nova.pcbusiness@gmail.com

Once your return request is approved, we will send you instructions on how to send your package back. Items returned without contacting us first will not be accepted.

Damaged or incorrect items
Please check your order when you receive it. If the item is defective, damaged, or if you received the wrong product, contact us as soon as possible so we can evaluate the issue and resolve it quickly.

Non-returnable items
Certain items cannot be returned if they have been used, damaged after delivery, or returned without their original packaging. If you have any questions about a specific item, please contact us before requesting a return.

Exchanges
The fastest way to receive a different product is to return the item you have. Once the return is accepted, you can place a new order for the correct product.

Refunds
After we receive and inspect your returned item, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at
e.nova.pcbusiness@gmail.com.